Product Owner - Contract

iqbusiness is a leading management consulting firm. Our purpose is to grow people, grow business and grow Africa.

Are you passionate about designing transformative customer experiences?

iqbusiness is looking for a CX Designer to join our Experience Innovation team, working alongside UX Designers, UI Designers, Product Owners, UX Writers, and UX Researchers. This role is not a customer service or liaison role but rather a strategic and design-focused position aimed at improving customer interactions through research, journey mapping, and innovative design solutions.

Key Responsibilities

• Customer Experience Strategy: Design and implement CX strategies that enhance customer satisfaction and business outcomes.
• User & Customer Research: Conduct qualitative and quantitative research to understand customer behaviors, motivations, and pain points.
• Journey Mapping & Service Design: Develop end-to-end customer journey maps to identify friction points and opportunities for innovation.
• Experience Prototyping: Create, test, and refine prototypes to validate design concepts and improve usability.
• Data-Driven Design Decisions: Leverage customer insights, behavioral analytics, and usability testing to refine customer experiences.
• Cross-Functional Collaboration: Partner with UX/UI Designers, Product Owners, Researchers, and Developers to design and implement customer-centric solutions.
• Advocacy for Human-Centered Design: Champion customer-first thinking within the business, ensuring consistency across all customer touchpoints.
• Measurement & Continuous Improvement: Define and track key CX metrics to assess the impact of design changes and iterate accordingly.

About You

• Experience: Minimum of 4 years as a CX Designer, Service Designer, or related role in a design-driven environment.
• Expertise: Strong background in user research, journey mapping, design thinking, and digital experience design.
• Industry Knowledge: Experience in financial services or consulting is a plus.
• Technical Skills: Proficiency in CX and design tools such as Figma, Miro, or equivalent.
• Mindset: A strategic thinker with a customer-first approach, creative problem-solving skills, and a strong collaborative attitude.

Who We Are

At IQbusiness, we go beyond technology to solve complex problems creatively. Whether through research, bespoke solutions, or expert deployments, we help our clients grow and succeed. As a proudly South African company, we are committed to driving sustainable growth across the continent.

Note: All IQbusiness roles involve handling confidential information and require honesty and integrity.

Join Us

If you're ready to design meaningful customer experiences and contribute to impactful business growth, apply today!

Qualifications:

• National Senior Certificate (Matric) or NQF 4 equivalent from an accredited institution or “O” and “A” Levels.
• A professional portfolio showcasing recent CX design projects.

Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.
iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.